The staff person again “no were fully booked ur checked in now wait for a text to go to ur room”. I asked if my upgrade was requested he almost laughed and was like “no” I then asked if I can rent a cabana he again “no” I was so mad I was like I can for a higher upgrade I had 3 kids with me even though we were on a budget I wanted my family to comfortable. When I finally checked in the check person was super rude. Huge line no parking no staff to help with luggage it’s sad. The most unorganized check I ever been to. When I arrived at check it was a mad house. When I initially booked a suite I got a family suite but then my teenage daughter wanted to go so I called to upgrade my suite to a kids suite which is bigger. I am a single dad on a budget and I took my kids to great wolf in Manteca and it was a nightmare. When I went to pay, the cashier said the credit was invalid because we had already checked out of our room! We decided to leave this place as fast as we could to never return! You should do the same. Since there was still some money left on our food credit, we decided to get dippin dots. I checked us out at 10:45 and we returned to try some other activities before leaving. Since it took so long we decided to head back to our rooms and put our stuff in the cars before the 11:00 checkout time. It only took one hour to get our food and they missed a sandwich. After responding to a text about our stay, GWL gave us a $100 food credit which we decided to use at Dunkin donuts the next morning. The place was just too crowded- there were lines to get onto the elevator. We waited for a while longer and decided to head to our rooms and hang out there. Went to the lazy river and it was closed (found out later some one had left diarrhea in it) so we headed to the two person slide. Ok, guess we could walk back to our rooms wet when we were done. There were NO towels and the person at the window wasn’t sure when they would have anymore. We finally get settled in and head to the water park. Check in was 4pm and our room wasn’t ready until around 4:30!! It was so crowded, no parking-I almost parked at Costco. Save your money! We spent over $1000 for one night, two rooms, 11 of us. It was a great birthday and my son was so happy. I’m sorry for the other families that didn’t have the same experience we had. We definitely going back and I hope I have the same experience. We got the room with a discount so it was pretty cheap with the pass in compare to other hotels. It was a little expensive but worth it the price. My son tried all the activities they offer. At night we had pizza and pasta at the hotel restaurant, it was ok. The lazy River the water wasn’t very warm, I think this is my only complain. My daughter is 4 years old and she loved the wave pool. Even my grandpa went to all slides and had so much fun. A couple slides wasn’t open the day because short staff but everything else was open and no line. We got change and went to the water park, wasn’t crowded at all. Our room was ready and they let us to do the check in early. We got there two hours before check in and the staff was so nice and friendly. And it was in the first floor very close to the water park. I took my son for his birthday back in November, we stayed two nights. Im very surprised with so many bad reviews about this place. I’m sorry for the other families that didn’t have. The lazy River the water wasn’t very warm, I think this is my only complain.Īt night we had pizza and pasta at the hotel restaurant, it was ok.
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